Course Description: How to Listen with Intention
How to Listen with Intention explores how effective listening can improve professional communication, relationships, and collaboration. In busy workplace conversations, it is easy to focus on preparing your own response instead of understanding what another person is actually experiencing. This course shows you how to move beyond simply paying attention toward more intentional, empathetic listening.
You will learn practical techniques for encouraging people to speak, understanding their emotional experience, managing your own emotional reactions, and recognizing whether someone needs emotional support, a thinking partner, or help taking action. You will also learn how to balance listening with sharing your own experiences through the Support Sandwich. Along the way, you will develop practical Business English for asking questions, clarifying meaning, reflecting what someone has said, and responding effectively in professional conversations.
