Exactly What to Say teaches you how small changes in your language can have a powerful effect on business conversations. Instead of relying on long explanations or aggressive sales techniques, you will learn eight carefully chosen phrases that can capture attention, create interest, make decisions easier, uncover hesitation, and turn objections into opportunities. You will see how questions such as “What do you know?” and “How open-minded are you?” can open conversations, while “Just imagine…” and “How would you feel if…?” help customers think about the possibilities of a better future.
The course focuses on practical Business English you can use immediately in sales, negotiations, presentations, and everyday workplace conversations. You will learn how to guide a conversation without simply arguing or pressuring the other person, using phrases such as “You have three options,” “Just out of curiosity…,” “What makes you say that?” and “The good news is…” By the end of the course, you will have a practical language toolkit for handling difficult conversations, responding to objections, and helping customers and colleagues move toward clear decisions.
